DELIVERY & RETURNS — The Final Embers

Last updated: 21 November 2025

This page explains how deliveries and returns operate for The Final Embers.

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Delivery

• We currently ship within the United Kingdom.

• Eligible delivery locations are shown at checkout and may expand over time.

• Orders are shipped 2–3 weeks after purchase, as whisky must be bottled and prepared for distribution following each 24-hour release.

• Delivery charges and timelines are displayed during checkout.

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Returns — Unwanted Products

If you are unhappy with a non-faulty product, you may return it for a refund or exchange:

• Notify us within 14 days of the day after delivery.

• Products must be returned in original packaging and in a condition suitable for resale (determined at our discretion).

• Return postage and risk in transit are the responsibility of the customer.

• Refunds will be issued within 30 days of cancellation.

We cannot accept returns of opened bottles unless faulty.

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Returns — Faulty or Damaged Products

If a product arrives damaged or faulty:

• Notify us within 48 hours of receipt.

• We will cover return shipping costs.

• A replacement or refund will be issued within 30 days of notification.

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Where to Send Returns

Returns are processed by our fulfilment partner, Boxworx.
Return instructions and address details will be provided by The Final Embers when a return request is received.

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International Deliveries (future expansion)

When international shipping becomes available:

• Customers will be responsible for any import duties and taxes in the destination country.

• Delivery restrictions and estimated times will be displayed at checkout.

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Support

For delivery or returns queries, contact: support@thefinalembers.com